Are you looking for the best small business VoIP service? Businesses save up to 60% on communication costs by using VoIP. Unlike traditional phone systems, an internet business phone system includes a variety of valuable functions at no extra charge.
We’ll examine the greatest business phone services (VoIP) and internet telephone systems in this post to help you determine which is ideal for your needs.
Before we start, let’s define a VoIP call center solutions and the advantages of employing one for your company.
The What, How, Why of VoIP
The what, how, why of VoIP
VoIP technology lets users make and receive calls via the internet rather than utilizing traditional phone lines. VoIP, or internet telephony, converts the sound of your speech into a digital signal that is sent over the internet.
Many small firms, entrepreneurs, and startups use VoIP services since they usually come with more features and are cheaper than traditional business phone services.
As they provide more functionality than just calling, internet business phone systems are the greatest business phones. Call forwarding, voicemail, call waiting, conferencing, video conversations, and other capabilities are available with these services. Unlike a typical phone system, you won’t have to pay anything for these functions.
However, VoIP technology isn’t without flaws; before you choose a provider, consider the following advantages and disadvantages.
VoIP’s Benefits
- You can use your computer, mobile apps, and VoIP devices to make and receive phone calls which are great for small companies or traveling entrepreneurs.
- Internet business phone solutions are scalable without the need to purchase additional phone lines or hardware.
- You can log and analyze business calls to optimize your productivity.
What’s the catch if internet phone systems are so good?
VoIP’s Drawbacks
VoIP isn’t the perfect corporate phone system for everyone; here are some drawbacks to think about:
- You’ll need a dependable internet connection to make calls. VoIP isn’t a smart choice if your internet connection is constantly cutting off or going down.
- For emergency calls, there is no location tracking. Traditional phone systems will automatically provide your location to emergency agencies, but VoIP cannot.
Considering the above advantages and disadvantages, let’s look at the finest VoIP service for small company phone systems.
1. Aavaz: One-Stop Shop for All Your Telephony Needs
Aavaz
Aavaz, a leading provider of contact center solutions, offers cloud telephony services like VoIP phone services and provides customized solutions for businesses of all sizes and industries. Aavaz is well-known for producing robust phone systems that are simple to use and operate.
Aavaz is the hub that connects your contact center, whether you need inbound, outbound, marketing, or CRM connectivity.
Users can download an Android-based softphone VoIP system that interacts with the web-based telemarketing solution to help callers and small businesses get more out of their phone calls.
Aavaz provides VoIP choices like as Plivo, Twilio, Google Voice, and Skype, as well as a virtual PBS system that can replace the entire office’s extensions, IVR, call routing, and skill-handling.
Features:
- Outbound agents will appreciate the Click-2-Call, Preview, and Progressive Dialing capabilities.
- Get a detailed view of incoming and outgoing calls (the duration, outcome, and recordings of each call in the reports).
- Boost agent productivity with live call capabilities including Listen, Whisper, and Barge-In and real-time agent monitoring.
- Set up intelligent IVRs to easily handle high call volumes.
- Dedicated Aavaz app to manage calls from your mobile devices, tablets, cell phone, or laptop computers
2. Nextiva: Affordable Option for Unlimited Dialing and Call Queues
Nextiva
Nextiva is one of the market’s most dependable commercial VoIP services, where you do not need to sign an annual contract to use their service.
They provide numerous powerful features like unlimited calling, auto-attendant, unlimited internet faxing, comprehensive call management, and others. It also includes certain automation features.
In general, Nextiva is suitable for startups, small enterprises, and even mid-level to corporate businesses. We can also vouch for them because we utilize their business phone service.
Features:
- Complete unified communication System
- HD voice call quality
- Unlimited calling
- Instant conference calls
- Manage voicemails from your email
- Share business phone numbers
3. RingCentral: Best for Advanced Features
RingCentral
RingCentral is a robust but user-friendly VoIP service provider. Whether you’re beginning a business or managing a large corporation, you can use their dependable, secure, and hassle-free internet phone service.
RingCentral includes call monitoring, automatic call recording, call records, video meetings, conferencing, and screen sharing.
Features:
- Voicemail to text feature
- Reliable cloud-based phone system
- Automatic call recording
- Unlimited audio and video conferencing
- Robust API and third-party integration ecosystem
4. Ooma Office Phone: One of The Least Expensive Business VoIP Services
Ooma
Ooma Office Phone is a popular VoIP phone service for small businesses that offers low-cost 1-800 toll-free numbers. They’ll pre-select a toll-free number for you when you sign up, but you can change it at any time.
It’s popular because it’s simple to set up. Plus, Ooma offers a variety of useful features such as call queue on-hold music, a virtual receptionist, mobile phone apps, and more.
Features:
- Intelligent Routing
- Drag and Drop Call Flows
- Report and Analytic Features
- Ring Group
5. Grasshopper: Best VoIP System with Extensive Call Forwarding Options
Grasshopper
Grasshopper is VoIP phone service and virtual phone system that is among the best on the market. You can employ their services whether you’re a seasoned small business owner or just getting started.
Their plans include the most important calling features, such as incoming call control, call transfers, custom greetings, simultaneous call management, VoIP calling, and voicemail.
Use their mobile or desktop apps to make outgoing calls, and there are no limits on the number of minutes you can use.
Features:
- Voicemail Transcription
- Simultaneous Call Handling
- Custom Greetings
- Desktop and Mobile Apps
Which Call Center Software Provider is Right for You?
Which one is the right one for you?
After comparing the above options, we can conclude that Aavaz is the best VoIP phone service for growing companies. They have various features that are beneficial to most organizations that are accessible in one platform.
Still on the fence about getting VoIP for your small business? Contact FreePBX Aavaz to help you transition to cloud telephony!
